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Ultra Miami 2020 ticket holders won’t be issued refunds over cancellation

Following the announcement of Ultra Miami‘s cancellation over coronavirus fears, festival organizers have now e-mailed 2020 ticket holders regarding refunds. However, the news may not be what Ultra fans had in mind: Festival organizers won’t be issuing refunds, at least not monetarily. And they aren’t required to, either.

Under the contractual agreement made under Ultra’s terms and conditions upon purchase, the refund policy reads: “Upon Event cancellation by Event Organizer, Event Organizer may, in its sole and absolute discretion, elect to either issue a full or partial refund to Purchaser, not issue any refunds, or reschedule the Event.”

Whether or not purchasers read the fine print, Ultra attendees agreed to these terms and conditions upon ticket purchase. The refund policy actually lays out a number of options ranging from full, partial, to zero refunds due to event postponement. Obviously, Ultra chose the latter. Backlash immediately ensued over social media with fans expressing their disappointments over the process.

However, Ultra did attempt to make good on the agreement by offering an additional benefits package exclusive to 2020 purchasers. The email also informed ticket holders that their 2020 ticket could be exchanged for Ultra 2021 or 2022, although they have a 30 day window to choose between the two.

The additional “benefits” package offers a range of exclusive offer, ranging from free tickets to either an Ultra Wordwide- or Resistance-branded event in 2021 (excluding Ultra Miami), exclusive access to future editions, and more. To be eligible for the offer, purchasers must make their decision by April 9, 2020.

Photo credit: aLive Coverage.